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FREQUENTLY ASKED QUESTIONS
What is your cruising area?

Auckland, the Hauraki Gulf, Bay Of Islands, Marlborough Sounds, Fiordland. We are always on the move so please get in touch if you are wanting a function outside of Auckland or a longer-term charter in New Zealand or the Pacific Islands.

 

What do the rates include?

Rates include skipper, deckhand, fuel and cruising at a relaxing 10 knots. Displayed rates are not inclusive of Chef and/or hostess – available upon request.
 

What time is boarding and departure?

Boarding from 10 minutes prior to charter start time. Departure time is flexible to the charterer’s discernment.
 

Can you depart or drop off at the Viaduct?

Viaduct Harbour picks up/drop-off on request and subject to berthage space. Allow an extra 1 hour of return relocation time.
 

Are there any dress requirements?

Footwear: shoes permitted but for safety high heels are not recommended. Stilettos have to be removed prior to boarding due to damage to teak decks. Flat shoes or bare feet are recommended.
 

What are the Payment Terms?

Payment Terms: 30% on booking to secure a date, balance 14 days prior to the charter. Re-schedule at no charge outside the 14 days prior to the event or within 5 days due to extreme weather.

What are your catering terms?

Catering cancellation & terms may vary to the vessel’s terms above.
 

What catering and beverages do you offer?

Food and beverages catering to suit your event and budget are quoted and paid directly to our select experienced superyacht caterers. Contact us for their details to discuss your menu.

 

Do you have a license?

Pacific Mermaid has a fully licensed bar – beverage selection list available upon request.

 

How does the bar work?

The Bar tab is pre-paid at an estimated $30/head per day, balance or refund upon conclusion of the charter.

 

How many guests do you cater for?

Luxury transfer (Waiheke): 80 guests

Cocktail function: 60 guests

Buffet seated dining: 40 guests

Seated fine dining: 30 guests (2 areas)

Formal dining room (Silver service): 10 guests

Board room meeting: 10+ guests

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