Frequently Asked Questions

Frequently asked questions about 'Pacific Mermaid' and the services we offer.

If your query isn't listed, please visit our contact page and get in touch via our contact form.

What is our Cruising Area?

Auckland, The Hauraki Gulf, Bay Of Islands, Marlborough sounds, Fiordland. Gulf. We are always on the move so please get in touch if you are wanting a function outside of Auckland or a longer term charter in New Zealand or the Pacific Islands.

What do our rates include?

Rates includes skipper, deckhand, fuel and cruising at a relaxing 10 knots. Displayed rates are not inclusive of Chef and/or hostess - available upon request.

What time is boarding and departure?

Boarding from 10 minutes prior to charter start time. Departure time is flexible to the charterer’s discernment.

Can you depart or drop off at the Viaduct?

Viaduct Harbour pick up/drop off on request and subject to berthage space. Allow extra 1 hour return relocation time.

Are there any dress requirements?

Footwear: shoes permitted but for safety high heels not recommended. Stilettos have to be removed prior to boarding due to damage to teak decks. Flat shoes or bare feet recommended.

What are your Payment Terms?

Payment Terms: 30% on booking to secure date, balance 14 days prior to charter. Re-schedule at no charge outside the 14 days prior to event or within 5 days due to extreme weather.

What are your catering terms?

Catering cancellation & terms may vary to the vessel’s terms above.

What catering and beverages do you offer?

Catering and Beverages Catering to suit your event and budget is quoted and paid directly to our select experienced superyacht caterers.Contact us for their details to discuss your menu.

What are our catering rates?

Meal guide (excludes serving staff, varies dependent on group size)

  • Breakfast/Light Lunch/Finger foods from $25-$70 pp

  • Buffet Lunch / Dinner $50-$120 pp

  • Fine Dining – Tailored to your requirements $POA

Do you have a license?

Pacific Mermaid has a fully Licensed bar – beverage selection list available upon request.

How does our bar work?

Bar tab is pre-paid at estimated $30/head per day, balance or refund upon conclusion of charter.